Customer Testimonials
Staff is always kind and attentive when I bring car in to be serviced especially Martin. He keeps me informed and up to date on progress.
Stephen Martinez provided useful, timely information in a kind and caring manner. While waiting for service, seating was comfortable, and snacks were generous. The car was serviced, washed, and vacuumed. This old lady is completely satisfied.
We had an excellent experience with mb San Antonio. Highly recommend them. Our SA was Stephen who kept us constantly updated on the repairs.
Our service advisor Luis Cotto was excellent in providing a wealth of knowledge concerning our prepaid maintenance and our Mercedes-Benz vehicle and its service intervals and needs. He helped us with correcting a previous warranty repair that may have malfunctioned due to recent winter storms. Mr. Cotto is professional and friendly and explains in detail that none auto mechanics can understand. Enjoyable to work with and trustworthy! He also had the actual service technician provide video of the service inspection of our vehicle showing us the areas checked and why it’s a service/safety concern. Great teamwork and customer ...
Professional and go the extra mile to make sure you’re happy. Larry my sales guy and Russell are great.
Great service. A place you can trust. Tyler Jordan always on top of all needed services.
Jesse was great. He kept us informed on what was wrong with the car and when it would be ready. He is in the service department
Jesse really got things done and get us informed. We really appreciated that. Jesse was great to work with
Stephen Martinez is the best service advisor I’ve had in a while. He really takes the time to listen to your concerns so that the car can be fixed properly the first time. I will definitely be using him as my advisor from now on!
Excellent service
Staff was courteous and knowledgable.
Hakeem White is a phenomenal asset to the SA location. Worked diligently with me to service my vehicle and he genuinely made me feel like a priority. He educated me thoroughly on the benefits and warranty of my vehicle. Each staff member was friendly and praying for success at that location.
Paco was very helpful and friendly!
Great dealership. Corrected previous issue without hesitation. We will continue to Patron thr Mercedes Dealer on San Pedro Ave. Look for Martin.
Highly satisfied with MBOFSA. Ms. Wanda the receptionist was awesome when we walked into the dealership. She referred us to Gracie Martinez (Sales Rep) who did an excellent job. She is a great example of an employee who puts customer's first and takes pride in her job. She is awesome. Ms. De la Fuente (Finance Manager) was also great, she makes you feel very comfortable when signing all purchase documents. We almost walked out of the dealership but we are happy we didn't, these three ladies are so awesome and should be commended for their awesome ways in ...
Augustin was a pleasure to work with. He was very easy to talk with and took great care of us. He explained the process and made things simple for us. Answered all of our questions and we ultimately walked out with a brand new car. Very excited.
Awesome customer service
Excellent service. Everyone is welcome if and professional.
Everything went smoothly. Paco was very helpful as well. Answered all the questions I had.
Service was good. But in the future, I recommend not having a customer to test drive a dirty high end car. Also, I would have appreciated more time with Ethan when being explained the apps that Mercedes Benz are equipped with. Lastly, it's hard to believe that in order to remote start this high end car requires me to purchase from an app.
I was a great experience, and Paco and Hondo specifically will be the only ones to touch my car because of the business they have earned
Everyone that we dealt with was very nice. We love our car. They made the whole process very easy.
Austin was EXTREMELY professional start to finish. Willing to go the extra mile. Very nice facility.
When the repair time was going to be longer than anticipated ( I was just going to stay in the waiting room area ) a loaner car was quickly provided for me. The shop still worked hard to turnaround the car for me to pick up the next day. Didn’t give 5 stars because my tire pressures were not and could have been filled to the recommended levels. One was at 38# and three were at 30#.
Great service!! Wouldn’t go anywhere else.
I had an excellent experience with the service department at Mercedes-Benz of San Antonio. Paco was incredibly knowledgeable and helpful through the process and provided excellent customer service. His open and consistent communication kept me in the know and really was helpful in letting me know what to expect. Thanks to the team for keeping my vehicle in safe condition!
Michael was amazing! Thank you for all the help and taking care of my car
Quick and easy! Loved that I didn’t have to leave my house to get an oil change.
Excellent, exceptional service as always. My only issue is no one called me when my car was ready for pickup, I had to call to inquire about my vehicle being ready for pickup several times . I understand my Service Advisor had to leave early but someone could’ve called me, or he could’ve called and said that another advisor would be in touch with me when my vehicle was ready for pick up.
Bryce and the team took care of me!
Past 20 years, I’ve been loyal in rtn they have been dependble, honest, helped with service prices My new assigned service advisor Tyler was replaced by my long time now retired Gary S, received the same level of service. Thank you Tyler (Taylor).
Didn’t purchase our vehicle here but that did not stop Hakeem White of Mercedes-Benz of San Antonio from giving us 5 Star service! Thank you to Peter Chavdarov for resolving our issue quickly! We will definitely consider Mercedes-Benz of San Antonio for our next purchase.
Great experience! I simply called and asked about a particular car that I saw online. 30 minutes later, when I arrived, the car was waiting for me out front and ready to test drive immediately. I loved the car. And my sales person (Earl) took the time to explain the process with no rush or urgency. I love going to dealerships and not feeling pressured. Once I made up my mind, I went forward with the vehicle and the financing crew was also kind, honest about gap insurance and other insurance services that were offered, expedient and thorough. Overall one of ...
The Mercedes Benz of San Antonio team is amazing. Kevin Hill was great, he really went above and beyond to find the car I wanted.
Great customer service and no sales pressure. My sales rep Isaac Garza made the whole experience enjoyable.
Every time I have service done to my vehicle, the staff are always professional and respectful of my time.
Salesman was professional and explained all the details of our suv.
5 stars isn't enough to state how amazing this dealership is. From Ms. Wanda at the front desk to Richard in finance, EVERYONE is so nice. Pedro, in concierge, set up everything and made sure I knew how all the awesome features work. I have never had such a pleasant experience buying a car. My salesman, John D., was phenomenal. He truly took care of me every step of the way. As long as I live in SA, I will always buy a vehicle from Mercedes Benz of SA.
It was a red carpet experience dealing with Kevin. He made sure all my needs were met.
Mercedes Benz of San Antonio made the buying process so easy and convenient. Sales people were amazing and made sure I got what I wanted. They delivered and brought the paperwork to me. When Im ready to upgrade I will surely be back. I hope to build a long lasting relationship with them.
All the associates and staff were very knowledgeable and friendly. All my questions were answered.
Excellent service from start to finish. Always top notch customer service.
That was absolutely my best buying experience ever. I am a former car dealer and it takes a lot to impress me. Kevin Hill and Chris Martinez made it effortless, including delivering my car over three hours away from the dealership. I highly recommend and I’ve already sent friends to buy more cars!
I had an amazing experience working with Larry! From start to finish, he was incredibly helpful, patient, and attentive throughout the entire car-buying process. His positive attitude and exceptional customer service truly stood out, making what could have been a stressful process so much easier. Larry went above and beyond to ensure I was comfortable and informed every step of the way. I couldn’t be happier with my experience and would highly recommend Larry to anyone looking for a top-notch car dealer. Thank you, Larry, for making this such a great experience!
Awesome service.
Great Service. Smooth transaction. Good value. Mark was incredibly helpful and manage the entire process for me. Would recommend fully. Made my purchase from a distance, so required more interaction from the team there than the usual transaction.
Great customer service ! Wonderful follow up
Great service and wonderful people!
I bought the car over the phone. I was told that everything would be ready for me when I got there. HaHa. Everything being ready only took 4 hours at the dealership and after I left, I had to go get the tires aired up for my drive home.
Traveling in my sprinter rv I broke down outside San Antonio with transmission problems on a Friday night. Got towed in and they were able to start looking at it on Saturday. Devin who is the sprinter guy was awesome! Spot on with text to keep me up to date and always responded quickly. Monday afternoon it was decided a new transmission was needed they ordered it took 2 days and I was back on the road Friday. Thanks so much for the quick turnaround and the attention given to me. Five stars for Devin and five stars for the mechanics ...
I’m a rookie owner of the Mercedes brand but, I’m a huge fan of the brand. I have been getting services from the San Antonio location for a few years now and I absolutely adore their process. The last time I bought my 2022 AMG E53 to them for a recall service they provided me with a 2024 loaner and it was amazing. I have to thank Hakeem for his outstanding customer service. I appreciate your efforts!!!
Mercedes Benz provide outstanding service
Took the Mercedes in on time and had it out on time and it was clean and shiny
Really easy to get a car there, super happy.
Javier in service at Mercedes Benz San Antonio is very professional, knowledgeable, and goes above the call of duty to help you with your vehicle repairs. It is always a pleasure to take my car to get serviced.
I had an exceptional experience working with Kevin Hill and the team at this dealership. They made me feel understood, valued, and at ease throughout the process. I sincerely appreciate their willingness to listen and their dedication to making the deal happen. I highly recommend scheduling an appointment with Mr. Hill for anyone seeking a professional and seamless experience.
Isaac de la Garza and the team at Mercedes Benz of San Antonio are simply the BEST! From start to finish, our buying experience was nothing short of exceptional. Isaac’s professionalism, knowledge, and attention to detail made the entire process seamless and enjoyable. He went above and beyond to ensure all our questions were answered and that we found exactly what we were looking for. The dealership itself is top-notch, with a welcoming atmosphere and a team dedicated to customer satisfaction. If you’re looking for a hassle-free, first-class car buying experience, look no further than Isaac de la ...
The service advisor manager and services teams were both top notch! I received quick text responses and explanation calls. I’m very pleased with my service experience. Thanks to Javier and the service team for their continued support, dedication, and persistence to resolve the issues. It's been a great experience.!
The service dept has been excellent to work with and reliable
Great little gem!
Always happy with the service I get with MBofSA. The service team is always professional and attentive. Bryce was my service coordinator this last visit on Nov 22nd. He provided status updates and was responsive and gave attention to our needs. Thanks again for the exceptional service!
I always have excellent service at Mercedes Benz of San Antonio - it's the only place I trust with my car! Highly recommend!
Excellent service
Great service from start to finish. Larry(Sales Rep) was excellent!!!
I worked with Josh Simmons on the purchase of my new Mercedes. He was extremely professional. I ordered my Mercedes, and he always kept me up to date on the delivery schedule. Finalizing the purchase was smooth and streamlined. I highly recommend Mercedes of San Antonio.
Had a flat tire on my Mercedes-Benz. Called my service advisor Paco, on Black Friday, and he had me in and out w/new set of tires by 2pm. Excellent customer service!
We could not be more satisfied with the service and deal we got on our vehicle. The staff had a slight problem with our paperwork. Without me asking, several employees jumped in to make the issue right. The manager called me directly to ensure i was happy and taken care of. Very professional. Every step was covered by our salesman Austin. We will return for the next vehicle for sure.
They do a great job when it comes to service. I was kept informed during the process and I received my car washed and cleaned. It look like new. Nice touch.
Service was completed in a timely manner and future service recommendations were proposed.
The sales folks are excellent to deal with the service department is very professional and excellent. We’ve had nothing but good service and everything else was and has been excellent.