Customer Testimonials
Great service very helpful.They treat you with respect,always will go far and beyond make sure your taken care of.Javier Perez was my service advisor kept me updated throughout my service on my Mercedes AMG.Even before my appointment I called him with several question explained everything to me,answered all my question.Just need to go back forgot to buy me Tumbler AMG Mug.Will be back shortly grab it.Thank you Mercedes-Benz Of San Antonio
They service and sales team took really good care of me! Shout out to Francisco and Kevin
The best Mercedes dealership in the state of Texas. All staff was very pleasant. Very patient very helpful service representative. Nate was very informative on repairs was on point with timeline. I’ve owned Mercedes for over a decade , I’ve visited numerous Mercedes dealership, but by far you’re number one in my book. If I need major repairs in the future, I will have no problem. Driving my car down to San Antonio for the service. Thank you so much.
This dealership excelled in customer service from the minute I entered the door until I drove away in my newly purchased vehicle. Receptionists and salespersons were eager to assist and make sure that all my questions were answered. I will continue to make Mercedes Benz of San Antonio one of my first choices for shopping for my next vehicle. Waleed was awesome and very knowledgeable about the process. Also Ross, in the finance office, had all documents prepared and explained each step of the transaction.
Excellent service and the staffs are very friendly.
Wonderful people in this showroom. Really helpful staff. Our sales associate Trevor Williams explained everything with patience and helped us to be a family member of Mercedes Benz
I am incredibly thankful for Agustin and his helpfulness and professionalism. He was patient with me and quick to answer any questions that I had as I selected a car to purchase. He was a good listener and his communication was excellent. He was thoughtful and a true gentleman. Agustin is a real asset to Mercedes-Benz of San Antonio. Again, I thank him and appreciate him for an absolutely smooth and seamless transaction! Sincerely, Elizabeth Yost
I made an appointment with my service advisor he was quickness accommodate. Once service was done they washed my car. Service Advisor explained health my vehicle explained the invoice as always very professional very customer service oriented excellence in service and excellent Service Advisor!
Javier does a great job! Very informative.
Wonderful customer service made the whole experience great. They offered to pick up my vehicle have it serviced and delivered the same day!
Very quick and easy and fantastic customer support by our Maintenance Advisor, Javier Perez
When you have a problem with your Mercedes, take it to the experts. Clearly, they're the best!
Very good!
Robert and Tyler are the best.
Great place to buy a new Mercedes. Second vehicle first one was delivered to my home in the RGV. Great sales and service.
Excellent attention, Mark and Gracie always attentive, they answered all my questions and I am very happy to have decided to do business with Mercedes San Antonio.
Displays impeccable customer service. Answers technical questions with mastery, and executes the Mercedes-Benz values with ease. This guy is a winner! A real pleasure to work with at any level.
Very professional atmosphere. Excellent customer support and communication!
Took great care of my pug. He was so clean and fresh after appointment. Thank you
Jesse is great!! He does a fantastic job!
Very good service. Ask for Tyler when you visit for vehicle service.
Took great care of me and my dog Ranger.
Great customer service.
I recently took my CLS450 in for a wheel alignment. The department staff went above and beyond my expectations! They know how to provide an elite experience! They are my dealer of choice in the San Antonio metro area.
The service was completed efficiently and on time, and I appreciated the transparent communication throughout the process. They even followed up to ensure that I was satisfied with the work done. It’s evident that Mercedes values its customers and strives to provide top-notch service. I highly recommend them for any vehicle maintenance needs they truly set the standard for customer care in the industry.
Service associate is great.
Good device
The overall professionalism and friendly attitude is very apparent the second you walk inside this dealership regardless of how one maybe dressed.
If it weren't for Waleed, I would've purchased my car elsewhere. Great person, very helpful. My overall experience was excellent from start to finish.
Joshua Simmons was my MBofSA provided excellent service. I am very pleased with my purchase
Answered all the hard questions and saw the transaction through to the end!
Professional and kind service provided by the sales agent and the rest of the team
I’m so so happy with my purchase and my dealer. I live 3 hours away from the Mercedes Dealership and Waleed made the process so easy, he went above and beyond his duties and I got exactly what I wanted, I’m so happy!. Mercedes Benz have the best customer service for sure.
Nothing but top tier service with MBSA. Our service advisor Paco has been the best with any questions we may have and our car needs.
My experience has always been good. I have built a relationship with this dealership since 2021 when I bought my first Mercedes Benz car. I came in for service recently and Luis Cotto was my service provider and he made sure I was taking care of, answered questions I ask and gave information I required about. He is really great!!! I’m going to miss Mercedes Benz of San Antonio due to me leaving on PCS orders but if I return back to Texas in the near future I know I be taking care of!
Had a couple of rough spots but at the end of the day my service adviser has demonstrated an expected level of customer service. I would recommend this dealership.
Always exceptional service, particularly from service advisor Tyler Jordan!
Waleed, was very professional. He walked me through all the features of the car and worked hard to meet my price. He knows how to build long time relationships!
Even though it took 3 days to complete the services, I had a loaner car, so it wasn’t a problem!
The service rep was wonderful in explaining the issues with my car.
Augustine was incredible he took amazing care of me from start to finish despite the issues from the nationwide car system outtage. I would highly recommend asking for him when it comes to choosing someone for your new or used car salesman at Mercedes Benz San Antonio
Outstanding vehicle service! The service advisor provided daily updates and my Mercedes was timely repaired and cleaned. Thanks!
Tyler Jordan always takes great care of our vehicles
Javier Perez and the service team at Mercedes- Benz of San Antonio are too notch. They went what I believe is above and beyond my expectations while my bosses car was in the department. Thank you all for the your complete professionalism.
Great Service Department
Very relaxing and chill experience, no high pressure typical of many dealerships I have experienced in the past. Just a refreshing experience for once at a car dealer, though I was only purchasing a used vehicle, I felt as valued as a high rolling Maybach buyer. Two thumbs up 👍 👍
Always a pleasure to come here when my car needs service.
Waleed displays exemplary customer service and professionalism. When presented with a situation that needed immediate attention, has was incredibly resourceful, collaborative and communicative while working toward resolution, and kept a friendly demeanor throughout.
Each team member was customer friendly, provided timely comprehensive service
Javier is always very helpful and prompt. Great service from everyone! We love coming to this dealership
Greeted quickly by Mark upon arrival. Listened to my request and quickly arranged a look at the car and test drive. Purchase process to include my trade in was done in timely manner and not drawn out. Was driving home with my new car in under 2 hrs. Great first time Mercedes experience.
While I had to book way ahead(2 months) to get a loaner when I took my car in for service MB of SA is efficient and courteous when you arrive and pickup is fairly prompt.
Javier is one of the best advisors I've had in a long while. Even though we bought my car at MB of Boerne, we stopped getting service there because it was too far for mediocre service; in Boerne you're just a number. Javier spends the appropriate time with you, troubleshoots with you, is fully transparent about the various services that have come up for us at different mileage, and respectfully gives his professional suggestions. He really takes it a step further than other advisors I've had, even at Benz of SA. I will use him for every ...
Awesome experience from start to finish. Very attentive and helpful. It is my 3 rd purchase with you.
(Translated by Google) Excellent Service from the moment you make an appointment, date and time reminder. Arriving the person assigned for the service is ALWAYS pending and explaining something detailed in this case Michael Wright, EVERYTHING very clean, excellent service the same while waiting for the car to either deliver it or receive it. I am very satisfied with the service. EVERYONE VERY FRIENDLY. Widely Recommended. I LOVE my Mercedes (Original) Excelente Servicio desde que pide uno la cita, recordatorio fecha y hora. Llegando la Persona asignada para El Servicio SIEMPRE ESTA pendiente y explicando algun detailed en Este Caso ...
As a first-time Mercedes-Benz buyer, I learned a lot from talking to Stephen Martinez. He also did a good job expediting getting the software recalls and Series A service packages done while I waited for the car.
Mr. Michael Wright was very professional and respectful. I really enjoyed how he used his connection style with me. Please thank him for all his assistance. Mrs. Stephanie Banks
Luis and Jesse got my car ready in less than the expected time. Both were exceptionally professional and courteous
(Translated by Google) Excellent service and seriousness of your team (Original) Excelente servicio y seriedad de su equipo
Need to wash vehicle after servicing it
Tyler and the team were great. Very professional and timely. Issues were properly addressed. You will get the kind of service that you would expect from a Mercedes dealership...top notch. You can depend on Tyler
Ryan Williams was top notch in his Customer Service. He definitely has the personality and the drive to motivate his clients in making the right decision. Not once did I feel pressured from him in buying my car. If I could give “Mercedes-Benz of San Antonio” 10 stars I would. Also, I want to give a shout out on how great the finance department was. especially, Richard Powell for making the process fast and easy. If you’re in need of a vehicle I would definitely recommend this place. 🙃🙂
Tyler J and Steve B are excellent. They are very professional and I appreciate them.
Paco as always very helpful and great customer service. Your service department need more people like Paco
Great friendly customer service. Service kept me updated on progress of my car and had my car back within very little time.
Great And Awesome Service Always Got my service taken care of last minute and Was impressed with the San Antonio location
We live at least 6 hours away and our service guy, Javier, went above and beyond to get our vehicle serviced. He kept us up to date and made the service was done properly. He gave us a detailed estimate and even went over some possibilities. Highly recommend. Better than our local Mercedes!
Smoothest car buying process I’ve ever experienced! Exceptional customer service from everyone we encountered. Joshua was extremely patient and knowledgeable. You’ve made us Mercedes people for life!
The experience was great. My salesman was very personable and knowledgeable about the vehicle I bought. I drove from Corpus Christi to San Antonio to purchase this vehicle. It was just a used SUV and it was in immaculate condition. I would recommend Waleed Al-Wahtani and the sales manager Ross Bernal any and every time. It was a great experience.
We didn’t expect anything out of this sell and we came out from the dealer with a smile because of bobby
Service was excellent. Professional and friendly Offered additional valuable maintenance services. The description of the services was motivating.
The service at this dealership always exceeds expectations. My car was in the shop for 2 weeks for repairs. I’ve had a chip in my windshield forever, not a big issue, but I just got my car back, and the chip was repaired! 🥰 The service team here is amazing! Can’t wait to purchase my next vehicle from this dealership. They’re all amazing!
Service was professional and timely. My advisor, Martin Flores, always keeps me informed of my vehicle's repair status and my vehicle is always ready when promised.
The finally figure out the issue with my navigation error,its was the error that mercedes dealer have never seen before , but at the end they have to report to mercedes corporate dealer and got the email from them to be fix in future . The agent mr crawford help lot and the information tecnology guy Austin Bo help us to create the case number for the error. Now we got the email from mercedes that saying , its the error from there side and they will fix it very soon
The service was great! Really appreciate Javier and his diligence. I was grateful for the Lyft.
I have had really good success taking my Mercedes to Mercedes-Benz of San Antonio. Javier was our coordinator last time and he did a terrific job.
The new service technician is kind, thoughtful and he is a people person. He a great addition to the dealership.
They were great, fast and friendly.
Great overall service, timely and efficient. Everyone was professional and courteous. Appreciated the ride service